3rrr Privacy Policy

1. Who We Are

3rrr is an internationally operated online casino and sports betting platform accessible at https://3rrr.bio. We provide live casino games, sports betting markets including PSL cricket, slot games, baccarat, HRG Live racing, and related gaming services to eligible players across Pakistan and other permitted jurisdictions.

In this Privacy Policy, references to "3rrr", "we", "us", or "our" refer to the operator of the 3rrr platform. References to "you", "your", or "player" refer to any individual who visits, registers on, or uses any part of the 3rrr platform.

For all privacy-related queries, our support team can be reached at [email protected] (plain text — not a clickable link) or via the 24/7 live chat available from your account dashboard after login.

2. Scope of This Policy

2.1 This Privacy Policy applies to all personal data collected, processed, and stored by 3rrr in connection with:

• Your registration and use of a 3rrr player account.
• Your visits to the 3rrr website at https://3rrr.bio, including pages visited without logging in.
• Your communications with 3rrr's customer support team via live chat, email, or any other channel.
• Your participation in promotions, tournaments, or any other features offered through the 3rrr platform.
• Your deposit and withdrawal transactions processed via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, or any other payment method made available on the platform.

2.2 This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference and are available on this website.

2.3 This Policy does not apply to third-party websites or services that may be linked to or referenced by the 3rrr platform. 3rrr is not responsible for the privacy practices of any third party.

3. Data We Collect

3rrr collects the following categories of personal data, depending on how you interact with the platform:

3.1 Account & Identity Data

• Full legal name as it appears on your government-issued identification.
• Date of birth (used to verify that you meet the 21-year minimum age requirement).
• Email address and, where provided, mobile phone number.
• Residential address, city, and country of residence.
• Username and encrypted password hash.
• Copies of identity documents submitted for KYC verification, including valid CNIC (Computerised National Identity Card), passport, or other government-issued photo identification.
• Proof of address documents where requested.

3.2 Financial & Transaction Data

• Payment method identifiers — such as your JazzCash or EasyPaisa mobile number, HBL, UBL, or Meezan Bank account details used for deposits and withdrawals.
• Transaction amounts, timestamps, and reference numbers.
• Account balance history.
• Source of funds information where requested as part of enhanced due diligence.

3.3 Gaming Activity Data

• Game history including games played, bets placed, outcomes, and session duration.
• Responsible gaming settings you configure, including deposit limits, loss limits, and self-exclusion status.
• Bonus and promotion participation history.

3.4 Technical & Device Data

• IP address and approximate geolocation derived from IP.
• Device type, operating system, and browser version.
• Session identifiers and authentication tokens.
• Log data including pages visited, features accessed, and error reports.

3.5 Communications Data

• Content of messages you send to customer support via live chat or email.
• Records of any complaints, disputes, or responsible gaming requests you submit.

4. How We Collect Data

We collect personal data through the following means:

• Directly from you — when you complete the registration form, submit KYC documents, make a deposit or withdrawal request, contact support, or update your account settings.
• Automatically — when you visit or use the 3rrr platform, our servers and analytics systems automatically record technical and device data including your IP address, browser type, and session activity. See Section 9 for cookie details.
• From payment partners — our payment processing partners (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) share transaction confirmation data with 3rrr in order for us to credit or debit your account accurately.
• From identity verification providers — where we use third-party KYC services to assist with the verification of identity documents, those services may return verification status results and associated data to 3rrr.
• From fraud detection systems — automated fraud detection tools may generate signals or flags based on your platform activity that are stored as part of your account record.

5. Legal Basis for Processing

3rrr processes your personal data under the following legal bases:

Where processing is based on consent, you have the right to withdraw that consent at any time by contacting our support team or updating your notification preferences in your account settings. Withdrawal of consent does not affect the lawfulness of any processing carried out before the withdrawal.

6. How We Use Your Data

3rrr uses the personal data we collect for the following purposes:

• Account operation — to create, maintain, and administer your 3rrr player account, including authentication, balance management, and account security.
• Transaction processing — to process PKR deposits and withdrawals via your chosen payment method, and to maintain accurate financial records.
• Identity and age verification — to confirm that you meet the minimum age requirement of 21 years and to verify your identity as required for regulatory compliance and fraud prevention.
• Regulatory compliance — to fulfil our obligations under applicable anti-money laundering legislation, including the retention of transaction and identity records for the periods required by law.
• Responsible gaming — to implement and honour the deposit limits, loss limits, cooling-off periods, and self-exclusion settings you configure, and to monitor gaming patterns where necessary to proactively support player welfare.
• Fraud and security — to detect, investigate, and prevent fraudulent activity, account compromise, collusion, abuse of promotional offers, and other prohibited conduct as defined in the Terms & Conditions.
• Customer support — to respond to your queries, complaints, and support requests, and to maintain a record of communications for quality assurance.
• Platform improvement — to analyse aggregated and anonymised usage data in order to improve the performance, stability, and features of the 3rrr platform.
• Marketing — only where you have provided explicit consent, to send you information about promotions, bonuses, and platform updates relevant to your interests. You may withdraw consent at any time.

7. Sharing Your Data

7.1 3rrr does not sell, rent, or trade your personal data to any third party. We share personal data only in the following circumstances and only to the extent strictly necessary:

• Payment processors — JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank receive the minimum data necessary to process your deposit or withdrawal transaction.
• KYC and identity verification providers — third-party identity verification services engaged by 3rrr receive copies of documents you submit for KYC. These providers are contractually bound to process your data only for verification purposes and to maintain appropriate security standards.
• Fraud detection service providers — specialist fraud detection and prevention vendors may receive transaction signals and risk indicators for the purpose of protecting the integrity of the platform.
• IT infrastructure and hosting providers — our cloud infrastructure and hosting partners process technical data as part of platform operation. These partners are bound by data processing agreements and may not use your data for their own purposes.
• Legal and regulatory authorities — we will disclose personal data to law enforcement agencies, regulators, or courts when required to do so by applicable law, court order, or regulatory direction. Where permitted, we will notify you of such disclosures.
• Professional advisers — our legal, compliance, and financial advisers may access personal data where necessary for the provision of professional services, subject to professional confidentiality obligations.
• Business transfers — in the event of a merger, acquisition, or sale of all or part of 3rrr's business, personal data may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.

7.2 All third-party service providers who process personal data on behalf of 3rrr are required to enter into data processing agreements that restrict the use of your data to the purposes for which it was shared and require the implementation of appropriate technical and organisational security measures.

8. Data Retention

8.1 3rrr retains personal data for as long as is necessary to fulfil the purposes for which it was collected, or for such longer period as is required or permitted by applicable law.

8.2 The following general retention periods apply:

• Active account data — retained for the duration of your account relationship with 3rrr and for a period of at least five (5) years following account closure, in order to fulfil anti-money laundering and regulatory record-keeping obligations.
• KYC and identity documents — retained for a minimum of five (5) years following the completion of the business relationship, or such longer period as required by applicable law.
• Transaction records — retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications — retained for a period of three (3) years from the date of the last interaction, unless the communication relates to a dispute or regulatory matter, in which case it is retained for the duration of that matter plus five (5) years.
• Technical and device logs — retained for a period of up to twelve (12) months, after which they are deleted or anonymised.
• Marketing consent records — retained for the duration of your consent and for a period of three (3) years thereafter as evidence of consent.

8.3 Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where anonymisation is applied, the anonymised data may be retained indefinitely for statistical and analytical purposes.

9. Cookies & Tracking Technologies

9.1 The 3rrr platform uses cookies and similar technologies to ensure the platform functions correctly, to maintain your session, and to protect against fraud. We do not use advertising cookies or third-party tracking pixels.

9.2 The following types of cookies are used on the 3rrr platform:

• Strictly necessary cookies — essential for the platform to function. These include session authentication tokens, security tokens, and load-balancing identifiers. These cookies cannot be disabled without breaking core platform functionality.
• Functional cookies — used to remember your preferences, such as language settings and responsible gaming configurations, so you do not need to re-enter them each session.
• Analytics cookies — used to collect anonymised data about how players interact with the platform, including pages visited and features used. This data is used solely to improve platform performance and is never linked to your individual identity.
• Fraud prevention cookies — used to identify and flag unusual session behaviour, duplicate account activity, and other indicators of fraudulent or prohibited conduct.

9.3 You can manage or disable non-essential cookies through your browser settings. Note that disabling functional cookies may degrade your experience on the platform, and disabling strictly necessary cookies will prevent you from logging in or using core platform features.

9.4 3rrr does not use cookies to serve targeted advertisements on other websites, and we do not share cookie data with advertising networks.

10. Security Measures

10.1 3rrr implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption for all data in transit between your device and our servers.
• Encryption of sensitive data fields at rest within our database systems.
• Role-based access controls limiting staff access to personal data strictly to those with a demonstrable operational need.
• Multi-factor authentication for internal systems that process player data.
• Regular security assessments and vulnerability testing of the platform.
• Incident response procedures designed to detect, contain, and notify affected parties of any data breach in a timely manner.

10.2 While we take all reasonable steps to protect your personal data, no system can guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials and for notifying us immediately at [email protected] (plain text — not a clickable link) if you suspect any unauthorised access to your account.

11. Your Rights

11.1 Subject to applicable law and certain limitations, you have the following rights in respect of your personal data held by 3rrr:

• Right of access — you have the right to request a copy of the personal data we hold about you and information about how it is being used.
• Right to rectification — you have the right to request correction of any inaccurate or incomplete personal data we hold about you. You may update many account details directly through your account settings page.
• Right to erasure — in certain circumstances, you have the right to request that we delete your personal data. This right is subject to limitations where retention is required by law (for example, AML record-keeping obligations) or where deletion would conflict with our legitimate interests in maintaining accurate records.
• Right to restriction of processing — you have the right to request that we restrict processing of your personal data in certain circumstances, such as while you contest the accuracy of the data or while an objection is pending.
• Right to data portability — you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format, where processing is based on your consent or on a contract.
• Right to object — you have the right to object to processing of your personal data where that processing is based on our legitimate interests. We will cease such processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to withdraw consent — where processing is based on your consent (for example, for marketing communications), you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

11.2 To exercise any of the rights listed above, please contact 3rrr support via live chat from your account dashboard or by emailing [email protected] (plain text — not a clickable link). We will respond to all verifiable requests within thirty (30) calendar days. We may require you to verify your identity before processing a rights request.

11.3 If you are not satisfied with our response to a privacy request, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

12. Children & Minors

12.1 The 3rrr platform is strictly for adults. The minimum age to register and use the 3rrr platform is 21 years. We do not knowingly collect personal data from individuals under the age of 21.

12.2 If 3rrr becomes aware that personal data has been collected from a person under 21 years of age, we will immediately suspend the associated account, delete the data where legally permissible, and reverse any transactions processed in connection with that account.

12.3 If you are a parent or guardian and believe that a minor in your care has registered on the 3rrr platform, please contact us immediately at [email protected] (plain text — not a clickable link) so we can take appropriate action without delay.

12.4 We strongly encourage parents and guardians to make use of parental control software and to monitor the online activities of minors in their care to prevent access to online gaming platforms.

13. International Data Transfers

13.1 As an internationally operated platform, 3rrr may transfer your personal data to, and process it in, countries outside of Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Privacy Policy.

13.2 Appropriate safeguards for international transfers may include:

• Data processing agreements with receiving entities that impose data protection obligations equivalent to those applicable to 3rrr.
• Use of recognised data transfer mechanisms where applicable under the data protection laws of the relevant jurisdiction.
• Transfer only to countries whose data protection laws have been assessed as providing an adequate level of protection for personal data.

13.3 You may request information about the specific safeguards applied to any international transfer of your personal data by contacting our support team.

14. Changes to This Privacy Policy

14.1 3rrr reserves the right to amend this Privacy Policy at any time. When material changes are made, we will notify registered players by posting a prominent notice on the platform and, where practicable, by sending a notification to the email address associated with your account. The revised Privacy Policy will take effect on the date specified in the notice.

14.2 We encourage you to review this Privacy Policy periodically. The date of the most recent revision is shown at the top of this document. Your continued use of the 3rrr platform after the effective date of any revision constitutes acceptance of the updated Privacy Policy.

14.3 If you do not agree with any changes to this Privacy Policy, you must stop using the platform and may request account closure in accordance with Section 13 of the Terms & Conditions.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way in which 3rrr handles your personal data, please reach out to our team using the contact details below.

Support Email: [email protected] (plain text — not a clickable link)

Live Chat: Available 24 hours a day, 7 days a week, via your account dashboard after login.

For questions specifically about your rights under Section 11, please indicate "Data Rights Request" in the subject line of your email or at the start of your live chat message so we can route your query to the appropriate team member promptly.